Service Request Ticket

Service Request Information

CONTACT	Name	Lacey, Jenny	Date	Mar 23, 2011 02:46 PM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091013 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VL8RL1	Location	for CS Project-in ED 111
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 - DBANNED COMPUTER GIVEN TO CS DEPT
	Wired NIC	B8:AC:6F:7D:2E:83

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 23, 2011 02:54 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 23, 2011 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 23, 2011 02:54 PM	**This is an email** Jenny, Go to Start, Run and type: gpupdate /force Click OK or hit enter on the keyboard. Log out or reboot as directed. The next time you log in, you will get the Physical Plant I: drive.	Add Attachment
Brian Berkley	Mar 23, 2011 02:53 PM	Moved her AD account to Physical Plant OU	Add Attachment
Joshua Johnson	Mar 23, 2011 02:46 PM	Does not have her Idrive for the physical plant. she has rebooted her computer and it has not showed up. She is not able to do her work with out her Idrive. It is urgent that she gets her idrive so she can do her work. 88086 laceyj@wou.edu laceyj pp	Add Attachment