Service Request Ticket - # 41985

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2011 12:00 PM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091010[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VN7RL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC B8:AC:6F:7D:2F:EF

TECHS Submitted by Todor Todorov Contact todorovt@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Mar 28, 2011 02:32 PM 
Status changed from (3) Order in Process to (5) Completed
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Todor Todorov Mar 28, 2011 12:08 PM 
Priority changed from (2) High Priority to (3) Priority.
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Todor Todorov Mar 28, 2011 11:18 AM 
received the memory today
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Todor Todorov Mar 24, 2011 02:00 PM 
Carrier: Federal Express
Waybill Number: 447294930955
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Todor Todorov Mar 24, 2011 12:01 PM 
Dispatch Number: 143052717 	
Dispatch Method: POS

Service Tag: 4VN7RL1 	
Express Service Code: 10620574309
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Todor Todorov Mar 24, 2011 12:00 PM 
This computer started giving stop errors.
I ran Dell diagnostics on the memory and one of
the modules is faulty.
Contacted Dell Support and a replacement module
should be on the way
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