Service Request Ticket - # 41987

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2011 01:55 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27LTMM1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC B8:AC:6F:8B:02:F4

TECHS Submitted by Ashley Sutton Contact asutton09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 24, 2011 02:07 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 24, 2011 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Mar 24, 2011 02:07 PM 
unplugged power supply to let capacitors
discharge, then plugged it back in and it booted
right up
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Ashley Sutton Mar 24, 2011 01:55 PM 
Computer #13 wou#: 20100106[Edit Inv] will not boot up. The
power button stays yellow and will not turn blue.
The screen stays black.
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