Service Request Ticket - # 41988

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2011 02:35 PM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Adobe CS5.5 Design Std WIN license from P0082866

Wired NIC BC:30:5B:DA:94:5E


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson May 24, 2011 12:30 PM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 24, 2011 12:30 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson May 24, 2011 12:30 PM
****This is an email****

Hi Danny,
 
I believe the W#20060257[Edit Inv] was replaced by Dale on 
May 6th with W#20101136[Edit Inv] and the W#20060257[Edit Inv] 
machine was taken away at that time.  So we think 
this is resolved but we do show a Dell laptop 
W#20071106[Edit Inv] that is maybe due for replacement.  
Are you wanting to replace this laptop?  If so, 
I'm assuming a Dell laptop with a docking 
station?  If you decide to go this route, if we 
can have you put in a purchase request 
(www.wou.edu/purchaserequest) for the docking 
station since this is considered an accessory.  
We would also need to know if you were wanting to 
use this year's budget or next years?
 
Also if you happen to have time, if you could 
note the W#'s of each of the machines in your 
area and let us know the purpose for each 
computer.  The reason being we show them all 
being issued to you but do realize that some are 
may be workstations or other areas and if we knew 
what was what, then we can note on the equipment 
so it doesn't all come up under Danny Barnts and 
showing just you using all the computers.   :)
 
Thanks so much!
Teresa
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Teresa Hutchinson May 24, 2011 11:54 AM
****This is an email****

Yes I would like a PC with the Adobe creative 
suite package and the Microsoft office package. 
Otherwise not much else. Thank you.
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Teresa Hutchinson May 24, 2011 11:54 AM
****This is an email****

Hi Danny,
 
I just wanted to double check with you, it sounds 
like I had things not quite right for the 
computer replacement.  So for the computer 
W#20060257[Edit Inv] (can you confirm the W#) needs to be a 
Dell PC workstation (no Mac's and no laptops, 
correct?)
 
Any special software?
 
If you could get back to me ASAP, that would be 
great!

Thanks,
Teresa
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Teresa Hutchinson May 24, 2011 11:53 AM
Task reassigned to Tricia Flaherty.
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Teresa Hutchinson May 24, 2011 11:53 AM
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson May 24, 2011 11:53 AM
****This is an email****

Teresa,

It is 20060257[Edit Inv]. I think Dale took it though cause 
I don;t see it up here.

Danny
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Teresa Hutchinson May 24, 2011 11:53 AM
****This is an email****

Teresa,

Here is what I had in mind. I was hoping to buy a 
laptop and a docking station that I could use at 
my current desk. The laptop is ideal because I do 
not always work at my desk area.

Then this just came through yesterday but Konnie 
asked for computers that were from 2007 or older. 
i let her know that the one I have been using was 
a 2006 so that is now in the process of getting 
replaced too.

So I would like there to be two new computers in 
my office area. One in the front area and the 
other in my office. That one in my office I would 
like to have a Dell laptop with a docking 
station. 

I hope this makes sense. Thanks for your help 
Teresa and let me know if you need anything else 
from me.

Danny
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Dale Goodell May 24, 2011 08:25 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Teresa Hutchinson May 13, 2011 07:43 AM
20091471[Edit Inv] put back into GFA stock.  Issuing 
W#20101176[Edit Inv] (monitor)and W#20101136[Edit Inv] (Dell 
workstation)
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Dale Goodell May 06, 2011 08:48 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Teresa Hutchinson Mar 24, 2011 02:35 PM
This will be located on the back counter of ITC 
008 with a GFA setup form.
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