Service Request Ticket - # 41989

Service Request Ticket - # 41989

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Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Mar 24, 2011 03:04 PM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070969 (opens in a new window)	Bldg/Room	AD
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	5MZDBG1	Location	Dawn Brown, MIA 6/15/23
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Windows XP Pro	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065983
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:7B:60:63

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 11, 2011 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 11, 2011 01:31 PM	The screen got replaced on this laptop and it is up and running.	Add Attachment
Brian Berkley	Apr 01, 2011 01:57 PM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	Mar 31, 2011 02:04 PM	Where is this laptop?	Add Attachment
Teresa Hutchinson	Mar 31, 2011 08:27 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Mar 31, 2011 08:27 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Mar 31, 2011 08:27 AM	**This is an email** Hi Teresa -- Just checking in about my laptop (#41989). I think the tech told me it would be ready this week, so I'm hoping maybe I can get it back tomorrow?? I've got some files on there that I need soon. Thanks! Angela -- Angela Hendrickson Program Manager Division of Extended Programs Western Oregon University 345 N Monmouth Ave Monmouth, OR 97361 Phone 503-838-8042 Fax 503-838-8473	Add Attachment
Teresa Hutchinson	Mar 28, 2011 01:32 PM	**This is an outgoing email** Hi Angela, We were just emailing you regarding a service request that we have for you. (#41989) WOU laptop backlight going dim. Thanks for your patience and we will continue to work on this issue. Thanks! Teresa	Add Attachment Public
Lance Jewett	Mar 25, 2011 10:22 AM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Mar 25, 2011 09:26 AM	Laptop has been picked up.	Add Attachment
Tyler Bell	Mar 24, 2011 04:29 PM	She will be in her office Friday the 25th. Most likely the backlight that's the issue.	Add Attachment
Brian Berkley	Mar 24, 2011 03:12 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Mar 24, 2011 03:11 PM	Warranty Expires 5/20/2011	Add Attachment
Katie Halvorson	Mar 24, 2011 03:04 PM	**This is an email** I have a WOU laptop that needs serviced. The screen is going dark and will only go back to normal after rebooting, so I'm thinking the backlight may need to be replaced. The # is 20070969. I use this laptop nearly everyday for work, so I need to have it fixed as soon as possible. Thanks,	Add Attachment