Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Mar 25, 2011 08:38 AM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081165 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3H5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1B:63:E4

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Mar 25, 2011 09:03 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Mar 25, 2011 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Mar 25, 2011 09:03 AM	She called back and said everything is okay and that the ticket can be closed.	Add Attachment
Kurt San Agustin	Mar 25, 2011 08:38 AM	changed her password. did not see the I drive so she logged out trying to see if that would make it come back. now she is getting a message that she is locked out and need see your administrator. she has tried restarting her computer. comp# 20081165	Add Attachment