Service Request Ticket

Service Request Information

CONTACT	Name	Hagedorn, Carrie	Date	Mar 25, 2011 10:30 AM
	Department	Student Health & Counseling Center	Phone	88314
	Location		Email	hagedorc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100182 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	49D6NM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8C:04:79

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 25, 2011 11:05 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 25, 2011 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 25, 2011 11:05 AM	Its not a problem on our end, she has admin rights, and system is current. It will let someone else authenticate to NeuSoft on her machine under her login, but not herself (NeuSoft auth issue).	Add Attachment
Brian Berkley	Mar 25, 2011 10:34 AM	Added her user account to local admin group, added her user account to health-center LDAP group for I: drive.	Add Attachment
Kurt San Agustin	Mar 25, 2011 10:30 AM	when she tries to log on to the network she gets a script error. When she tries to log in to new soft, it is checking her credentials loading to 100 percent then starts loading over again over and over again. error when logging on to network The device attached to the system is not functioning. computer@: 20100182	Add Attachment