Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Mar 25, 2011 11:13 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071247 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	8FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:7C:C6:A7

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 25, 2011 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 25, 2011 02:33 PM	updated windows, upgraded firefox, updated flash player, updated acrobat reader	Add Attachment
Brian Berkley	Mar 25, 2011 11:29 AM	upgrading office to 2007, setting up Outlook	Add Attachment
Brian Berkley	Mar 25, 2011 11:25 AM	Task reassigned to Brian Berkley.	Add Attachment
Jackie Digmann	Mar 25, 2011 11:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Mar 25, 2011 11:14 AM	She needs this file accessible for a class she begins teaching on Monday 3/28/11	Add Attachment
Jackie Digmann	Mar 25, 2011 11:13 AM	File name under I drive SEP career planning "Worksheets". She has tried resetting her computer twice and every time she tries to access this file it freezes and doesn't allow her into it. Computer:20071247 is her WOU number, just started happening about 30 minutes ago. Contact at 88032 call anytime to help her with this problem.	Add Attachment