Service Request Ticket - # 42012

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2011 03:51 PM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20081042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SYM910AX50TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software upgraded to MAC OS X 10.7 Lion from P0081770 FEB2012,Microsoft Office 2008 from P0070415, Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 00:25:00:A9:FD:EA


Wireless NIC 00:24:36:B8:43:82


Bluetooth NIC 00:25:00:BD:5B:EA


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public

Entered by Date Memo
Robert Balsley Mar 28, 2011 10:52 AM
Status changed from (1) Pending to (5) Completed
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Robert Balsley Mar 28, 2011 10:52 AM
Spent a lot of time troubleshooting the issue: 
threw out system preferences, logged in as 
another user, reinstalled Dreamweaver. Nothing 
fixed the issue.

Finally I asked, "When was the last time you 
rebooted the system?" to which Denvy replied "I 
hardly reboot the system."

Rebooted the computer and Dreamweaver worked 
perfectly! Duh!!!!! You should never assume that 
someone shut their computer down for the 
weekend. :-)
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Robert Balsley Mar 28, 2011 10:14 AM
Task reassigned to Robert Balsley.
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Joshua Johnson Mar 25, 2011 03:51 PM
when trying into opening dream weaver he gets a
error saying that it is not responding. he has
tried to open it several ways and it will not work
for him, He would like to have someone come and
take a look at it.

88760
ed123
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