Service Request Ticket

Service Request Information

CONTACT	Name	Wright, Ryan	Date	Mar 28, 2011 08:30 AM
	Department	Creative Arts/Theater-Dance	Phone	88861
	Location		Email	wrightr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070858 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Vectorworks lab licensing from P0067880, Adobe Photoshop Extended CS5 WIN License from P0077238
	Wired NIC	00:1E:C9:7A:84:9A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Apr 19, 2011 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Apr 19, 2011 11:00 AM	delivered and setup. I'm closing the tasks and he'll call me back if it crashes again.	Add Attachment
Samantha Brubaker	Apr 14, 2011 11:48 AM	Got the HD in from dell and pushed the image onto it. I'm re-running the system test now.	Add Attachment
Samantha Brubaker	Apr 14, 2011 11:06 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Samantha Brubaker	Apr 11, 2011 03:53 PM	Waiting on parts from Dell	Add Attachment
Brian Witt	Mar 28, 2011 05:32 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Lance Jewett	Mar 28, 2011 12:37 PM	he wasnt in the office, call him before heading over	Add Attachment
Katie Halvorson	Mar 28, 2011 12:05 PM	He is available anytime for the rest of the week.	Add Attachment
Gabriel Thrash	Mar 28, 2011 11:48 AM	called and left vmail.	Add Attachment
Joshua Johnson	Mar 28, 2011 08:30 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Mar 28, 2011 08:30 AM	getting a solution center that is wanting to install. the computer is freezing up. There were some techs that were there last Tuesday 88861	Add Attachment