Service Request Ticket

Service Request Information

CONTACT	Name	Cruz Monrroy, Alicia	Date	Mar 28, 2011 11:38 AM
	Department	Student Enrichment Program	Phone	88699
	Location		Email	monrroya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071248 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	2FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:C7:C4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 11, 2011 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Apr 11, 2011 11:06 AM	They switched over to Gmail. This problem has been solved.	Add Attachment
Nathan Higginbotham	Mar 30, 2011 01:31 PM	Still having problems.	Add Attachment
Teresa Hutchinson	Mar 28, 2011 04:18 PM	Alicia called back and said that the problem is still there. They can't access their calendar. Would still like help.	Add Attachment
Nathan Higginbotham	Mar 28, 2011 01:50 PM	Dave said the permissions are all correct.	Add Attachment
Nathan Higginbotham	Mar 28, 2011 01:10 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Katie Halvorson	Mar 28, 2011 11:38 AM	She has the box checked to allow people to look and they have before but when she got back from spring break it says she doesn't have the rights to be able to let people look at her calendar. WOU#20071248	Add Attachment