Service Request Ticket

Service Request Information

CONTACT	Name	Yehnert, Curtis	Date	Mar 28, 2011 11:53 AM
	Department	Humanities Division	Phone	88362
	Location		Email	yehnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090512 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727WFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:80:5F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 28, 2011 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 28, 2011 12:03 PM	Added to facstaff AD group	Add Attachment
Brian Berkley	Mar 28, 2011 12:02 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 28, 2011 12:02 PM	**This is an email** Curtis, Please try again with Step 2, you needed to be added to a group that contains All Faculty/Staff members. Thanks,	Add Attachment
Katie Halvorson	Mar 28, 2011 11:53 AM	When he goes onto part 2 and when he loads the VMware and logs in it says "the view connection server authentication failed, you are not untitled to use the system" WOU# 20090512	Add Attachment