Service Request Ticket - # 42061

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2011 03:25 PM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071247[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 8FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424

Wired NIC 00:1E:C9:7C:C6:A7

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Mar 29, 2011 02:32 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Mar 29, 2011 02:32 PM 
Her computer seems to be working properly. She
hasn't experienced the blue screen again, and the
printer issue is resolved.
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Todor Todorov Mar 29, 2011 02:31 PM 
updated java, adobe reader, microsoft updates..
ran ccleaner
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Todor Todorov Mar 29, 2011 09:47 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Todor Todorov Mar 29, 2011 09:03 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Mar 29, 2011 09:03 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Karisa Mueller Mar 29, 2011 08:41 AM 
She called to see when someone might come help
her--she is unable to work with her computer like
this.  She will be in her office all day except
for her lunch around 1-2pm.
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Brian Berkley Mar 28, 2011 03:46 PM 
Office2007 upgraded last week
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Karisa Mueller Mar 28, 2011 03:25 PM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller Mar 28, 2011 03:25 PM 
This is a 3-fold issue:  She gets "the blue screen
of death" periodically along with an error message
that mentions a corrupt file, ati2dvag, and
manually shuts down her computer.  She also gets
an error message that says her device driver is
caught in an infinite loop.  The third problem is
that when she prints off students' transcripts off
of banner, she doesn't have the option to set her
default printer and since she got upgraded to
Windows 7 her default settings are gone and she
needs to be able to reset them.
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