Service Request Ticket - # 42080

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 29, 2011 12:55 PM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071226[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
Serial No. H54PGG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P006424 installed as Office Pro 2003

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CC:3D:05

TECHS Submitted by Todor Todorov Contact todorovt@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Mar 29, 2011 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Mar 29, 2011 02:34 PM 
computer connects successfully to both lan and
wireless
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Todor Todorov Mar 29, 2011 02:33 PM 
reinstalled drivers, updated bios
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Todor Todorov Mar 29, 2011 12:55 PM 
wireless and ethernet drivers need to be reinstalled
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