Service Request Ticket - # 42089

Service Request Information

CONTACT Name Davis, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 29, 2011 02:44 PM
Department Registrar’s Office Phone 88806
Location Email daviss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20091364[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Professional P2210 22-inch Flat Panel Monitor
Serial No. CN0U828K74445057353S Location PDR
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley Mar 30, 2011 08:32 AM 
Status changed from (1) Pending to (5) Completed
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Robert Balsley Mar 30, 2011 08:32 AM 
Work Performed
-	Visited Shirley who informed me that the
computer was working fine after a reboot. She
described the monitor going blank as lasting only
a second and then coming back on.
-	Checked the monitor connections to verify
everything was securely plugged in.
-	No issues with monitor cables.
-	Advised Shirley to contact UCS if the issue
happens again.

Current Status:
-	The computer appears to be working normally.

Next Steps:
-	N/A
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Robert Balsley Mar 30, 2011 08:18 AM 
Task reassigned to Robert Balsley.
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Brian Berkley Mar 29, 2011 03:25 PM 
Check cable connections
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Joshua Johnson Mar 29, 2011 02:44 PM 
Shirley's computer is flashing on and off at the
screen. the screen will go black and then come
back on. it continues to do this often. she needs
to have this taken care of as fast as possible. 

AD 107
88806
daviss@wou.edu
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