Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Mar 30, 2011 08:52 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071247 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	8FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:7C:C6:A7

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 31, 2011 10:17 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 31, 2011 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 31, 2011 10:17 AM	Called and she said it was working normally.	Add Attachment
Tyler Bell	Mar 30, 2011 11:30 AM	Updated video drivers because of the ea stop code. There isn't a loop of blue screens, she can log in just fine. Waiting to see if the problem recreates itself.	Add Attachment
Tyler Bell	Mar 30, 2011 10:34 AM	Same computer that had blue screens a couple days ago. I'll talk to Todor about it.	Add Attachment
Joshua Johnson	Mar 30, 2011 08:52 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Mar 30, 2011 08:52 AM	stop:oxooooooea (0x88ebb4f0,0x89b8b118,0xba4e3cbc,0x00000001) this is the code that she got when her screen went blue. It is saying that her computer got stuck in a infinite loop and that it is dumping the physical memory apsc 201 88032	Add Attachment