Service Request Ticket - # 42107

Service Request Ticket - # 42107

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Service Request Information

CONTACT	Name	Student, Student	Date	Mar 30, 2011 01:31 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040113 (opens in a new window)	Bldg/Room	UNK
	Service Tag	1JD8H51	Description	Dimension 4600, Pentium 4, 2.8GHz
	Serial No.	1jd8h51	Location	Unknown
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software
	Wired NIC	00:11:11:0E:E5:10

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 01, 2011 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Apr 01, 2011 12:13 PM	Fixed. It was the video card.	Add Attachment
Nathan Higginbotham	Apr 01, 2011 10:53 AM	I replaced the video card and also updated drivers. Testing to see if it it will crash while I have it.	Add Attachment
Nathan Higginbotham	Apr 01, 2011 10:33 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Robert Balsley	Apr 01, 2011 09:54 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	Apr 01, 2011 08:14 AM	Task reassigned to Robert Balsley.	Add Attachment
Brian Berkley	Apr 01, 2011 08:11 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Jackie Digmann	Mar 30, 2011 01:33 PM	They re set up the computer and now it will not work. I asked her to check all of the connections, but she was adamant that she did and now it was broken. She was also very cranky on this call. She said there is no office number but the computer 20040113 is located in the building across from the football field.	Add Attachment
Jackie Digmann	Mar 30, 2011 01:31 PM	Student worker called to say the computer in the Football office (where the new lockers are) and they just got their counters done and now the computer will not restart, and nothing will show up on the monitor. The monitor will turn orange. Contact at 88516, call anytime or please go there to take a look at the computer 971-239-7307 is her cellphone Martinez	Add Attachment