Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 30, 2011 03:35 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71KPFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:6F:73

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	May 05, 2011 12:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	May 05, 2011 12:39 PM	I worked with her to check the right boxes when logging into Banner.	Add Attachment
Michael Ellis	Apr 18, 2011 12:01 PM	Checked in via email.	Add Attachment
Michael Ellis	Apr 04, 2011 02:29 PM	Worked fine at my desk. She is testing back in her workarea this week and will update me.	Add Attachment
Michael Ellis	Apr 01, 2011 09:06 AM	Coming in on monday.	Add Attachment
Michael Ellis	Mar 31, 2011 02:15 PM	I emailed her asking clarifying questions.	Add Attachment
Brian Berkley	Mar 31, 2011 08:16 AM	Task reassigned to Michael Ellis.	Add Attachment
Teresa Hutchinson	Mar 30, 2011 03:35 PM	Started happening yesterday.	Add Attachment
Teresa Hutchinson	Mar 30, 2011 03:35 PM	Kayla Beers is getting an error when trying to the the Portal on this machine. Kbeers07 is the user trying to log on. Error says - digital signature has an error - generated but expired.	Add Attachment