Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Mar 31, 2011 08:59 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	hy8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:9A:33

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Apr 04, 2011 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 04, 2011 03:00 PM	I left her a note explaining the updates I installed on her computer, and letting her know that if she is still having problems with her computer acting sluggish, we can probably reimage it.	Add Attachment
Todor Todorov	Mar 31, 2011 05:09 PM	I didn't hear any unusual noises from the computer (although the fan near the ceiling in the room is very loud). There was a lot of adware and bloatware (msn toolbar, etc) which I removed. Also I did all the standard updates. It seems like it's running faster now, although still not quite as smoothly as one might expect.	Add Attachment
Todor Todorov	Mar 31, 2011 02:04 PM	Task reassigned to Todor Todorov.	Add Attachment
Nicole Crane	Mar 31, 2011 08:59 AM	Computer in ED 159 (office) is making a loud noise when it is in use. It started Tuesday and they didnt changed anything to make it do that. The front office has keys to get into the office if it is closed.	Add Attachment