Service Request Ticket

Service Request Information

CONTACT	Name	Jamieson, Elaina	Date	Mar 31, 2011 10:08 AM
	Department	Creative Arts/Art	Phone	88229
	Location		Email	jamiese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080619 (opens in a new window)	Bldg/Room	CH 306
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SEZE6	Location	was Elaina Jamieson
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:96:09:FE
	Wireless NIC	00:23:12:1D:7C:6E
	Bluetooth NIC	00:23:12:42:92:91

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 13, 2011 08:57 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 13, 2011 08:57 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 13, 2011 08:57 AM	**This is an email** Hi, I did call in to say a friend helped me to solve the problem-thanks. E	Add Attachment
Teresa Hutchinson	Apr 12, 2011 03:47 PM	**This is an outgoing email** Hi Elaina, We were just following up with you regarding a service request that we have for you (#42128) Description: Working on her mac and had a problem - screen is only partially showing. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Todor Todorov	Apr 04, 2011 10:24 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Todor Todorov	Apr 04, 2011 10:19 AM	Left another VM	Add Attachment
Todor Todorov	Mar 31, 2011 05:10 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Mar 31, 2011 02:02 PM	left her a VM to see when she's available	Add Attachment
Todor Todorov	Mar 31, 2011 02:02 PM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	Mar 31, 2011 10:08 AM	She was working on her mac and it froze and now it is only showing partial screen. She has tried shutting it down and this did not help.	Add Attachment