Service Request Ticket

Service Request Information

CONTACT	Name	Donaldson, Jonan	Date	Mar 31, 2011 12:22 PM
	Department	International Education & Development	Phone	88425
	Location		Email	donaldsj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071166 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FJ8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003
	Wired NIC	00:1E:C9:73:15:03

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 31, 2011 03:50 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 31, 2011 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 31, 2011 03:45 PM	**This is an email** Jonan, I am copying the i386 folder to the C: drive of your computer.	Add Attachment
Karisa Mueller	Mar 31, 2011 01:35 PM	His computer is W#20071166.	Add Attachment
Karisa Mueller	Mar 31, 2011 12:22 PM	**This is an email I need to be able to view and write Japanese and Chinese on my computer, but when I go to "Regional and Language Options" in the control panel and try to "Install files for East Asian languages" and press "Apply" it says "Please insert the Compact Disc labeled "Windows XP Professional CD-ROM drive (D:) and then click OK." I don't have that CD and I cannot find the i386\lang folder to manually browse to. Could you help? Thank you so much. Sincerely, Jonan Donaldson I emailed him asking for his WOU#.	Add Attachment