Service Request Ticket

Service Request Information

CONTACT	Name	Krogh, Rhawn	Date	Apr 01, 2011 12:47 PM
	Department	Facilities Services	Phone	88993
	Location		Email	kroghr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100660 (opens in a new window)	Bldg/Room	HL Electrical Closet
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD79UDH2G	Location	Electrical Closet Station
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	10:9A:DD:69:EF:85
	Wireless NIC	E0:F8:47:33:7B:1A
	Bluetooth NIC	E0:F8:47:33:7B:1B

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 19, 2011 08:37 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Apr 21, 2011 03:42 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Apr 21, 2011 03:41 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	Apr 21, 2011 03:41 PM	Machine setup complete. I'll work with Rhawn in the next few days to collect the old desktop computer located in an electrical room at Hamersly Library.	Add Attachment
Dale Goodell	Apr 21, 2011 03:40 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Teresa Hutchinson	Apr 01, 2011 12:47 PM	This will replace the Dell PC in the Hamersly Library Electrical Closet. Rhawn is the contact. The Mac wll be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment