Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Apr 01, 2011 01:34 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100775 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	D49CDP1	Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	D49CDP1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079398 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D4:CB:CD

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 27, 2011 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 04, 2011 09:00 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Apr 04, 2011 08:52 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment
Teresa Hutchinson	Apr 01, 2011 01:36 PM	I sent her the pricing for a larger monitor and told her we would just plan on the 22" and if they decided later to upgrade we could take care of the monitor swap at that time.	Add Attachment
Teresa Hutchinson	Apr 01, 2011 01:35 PM	**This is an email** Okey doke! Teresa, I think we figured out what we want to do for a replacement as well. We've got the one computer that needs to be replaced and we do want a pc. We do NOT want a thin client. We were wondering what the possibility would be for a larger screen though. We have clients come in that we give tutorials too, and frequently enough, classes come in, that we would like to see about getting a larger monitor for the computer so that we can get a wall mount and be able to use it for class demonstrations as well as tutorials for our user groups. Let me know if that made sense at all and what could be possible. Thanks! Jennifer	Add Attachment
Teresa Hutchinson	Apr 01, 2011 01:34 PM	They would like this replaced with a Dell PC. They are on order and waiting for them to arrive.	Add Attachment