Service Request Ticket

Service Request Information

CONTACT	Name	Reuter, Heitho	Date	Apr 01, 2011 02:05 PM
	Department	College of Education	Phone	88253
	Location		Email	reuterh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071220 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz 4M VT 1333MHz FSB
	Serial No.	6HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:C3:98

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 14, 2011 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 14, 2011 03:07 PM	She updated it.	Add Attachment
Brian Berkley	Apr 08, 2011 10:18 AM	Called and left voice message.	Add Attachment
Brian Berkley	Apr 01, 2011 02:14 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 01, 2011 02:14 PM	Heitho, Your computer was purchased with a license for Office 2007. You can install this yourself at your convenience by going to Start, Run and typing: \\plowking.wou.edu\office2k7\setup.exe Click OK or hit enter on the keyboard. It will upgrade Office 2003 to Office 2007 and restart your computer. When it is done, it will restart the computer. If you require further assistance, please let me know. Thanks,	Add Attachment
Jackie Digmann	Apr 01, 2011 02:08 PM	contact at: Kris Dalton	Add Attachment
Jackie Digmann	Apr 01, 2011 02:05 PM	*This is an email* Hello! When life settles-down a bit for y'all -- We need to get upgraded software for Dr. Heitho Reuter, ED 146. Here is Computer ID 20071220 Hers is a PC and I believe she needs the 2007 version of Office -- currently hers is '03 -- Any charges incurred can be levied against DOE 901. Thanks a million -- Kris Dalton ps Access key available in ED 202 front office	Add Attachment