Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 01, 2011 03:20 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100762 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	DMD5DP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079318 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D4:A5:BA

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 06, 2011 02:17 PM	Task reassigned to Tyler Bell.	Add Attachment
Brian Berkley	Apr 06, 2011 02:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Apr 06, 2011 01:00 PM	The network jack 078A12B has been activated. The computer is outputting to the projector as well.	Add Attachment
Brian Berkley	Apr 06, 2011 09:01 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Apr 06, 2011 09:00 AM	Task reassigned to Nathan Sauer.	Add Attachment
Brian Berkley	Apr 06, 2011 09:00 AM	Nathan, are these done and installed? If so, please close it, if not please reassign to me. Thanks.	Add Attachment
Tyler Bell	Apr 04, 2011 12:09 PM	Task reassigned to UCS Tech.	Add Attachment
Tyler Bell	Apr 04, 2011 12:09 PM	Computer, monitor, keyboard / mouse set up. Not getting video out through the projector. We asked Nathan to take a look at it.	Add Attachment
Tyler Bell	Apr 04, 2011 10:18 AM	Task reassigned to Tyler Bell.	Add Attachment
Karisa Mueller	Apr 01, 2011 03:20 PM	This computer needs the basic fac/staff image. It will be setting on the shelves above the paper shredder. It has a wireless keyboard and mouse with it.	Add Attachment