Service Request Ticket - # 42158

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2011 03:43 PM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 5FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:90:B6

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 12, 2011 04:06 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 12, 2011 04:06 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 12, 2011 04:06 PM 
****This is an email****

I think we're all good over here on the Gmail 
transition, so yes,
resolved.

Thanks,
Marshall

Marshall Guthrie
Educational Advisor - Student Enrichment Program
Western Oregon University
503.838.8168
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Teresa Hutchinson Apr 12, 2011 04:03 PM 
****This is an outgoing email****
Hi Marshall,

We were just checking in you regarding a service 
request that we have for you.  (#42158)

Description: SEP office needs the 32 bit version 
of the VM ware client to convert to Gmail.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Todor Todorov Apr 07, 2011 11:12 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Apr 05, 2011 03:07 PM 
He wasn't there.
Left him a VM to see if he still needs help.
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Todor Todorov Apr 05, 2011 03:06 PM 
Task reassigned to Todor Todorov.
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Brian Berkley Apr 01, 2011 04:08 PM 
added guthriem to local admin group
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Jackie Digmann Apr 01, 2011 03:43 PM 
The computer is located in the SEP office APSC 201
and they said it needs Administrator access to be
able to install the 32bit VMWare software in order
to convert over to gmail.
The computer number is 20071246[Edit Inv].

He said you can call him to set up an appointment,
but its not needed. You can come by any time to
take a look at the computer.

They would like it done ASAP if possible.
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