Service Request Ticket - # 42161

Service Request Information

CONTACT Name Olsen, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2011 04:07 PM
Department Human Resources Phone 88092
Location Email olsenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091326[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53MZJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0074819, TechSmith Camtasia Studio v8.4.2 and Snagit v12.1 from VISA201404102 was upgrade of Studiov7/Snagitv10 on VISA2011002828; NVivo 11 Plus for PC from VISA2016005496 JULY2016-primary install

Wired NIC B8:AC:6F:83:F5:78

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley Apr 06, 2011 08:33 AM 
Status changed from (1) Pending to (5) Completed
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Robert Balsley Apr 06, 2011 08:33 AM 
Work Performed
-	Kristin Olsen demonstrated the issue for me.
-	When she was going through the steps of
importing the data into OmniForm, everything
worked as it should.
-	She said before OmniForm did not give her the
option for importing a txt/csv file.
-	My mere presence at the computer must have
caused the system to work.

Current Status:
-	OmniForm is importing data as expected.

Next Steps:
-	N/A
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Robert Balsley Apr 06, 2011 08:11 AM 
Task reassigned to Robert Balsley.
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Brian Berkley Apr 04, 2011 03:08 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Jackie Digmann Apr 01, 2011 04:16 PM 
***This is an email***
Hi Jackie,

We need for OmniForm to be able to read the
information from our CD so that we can reprint
1042S Tax Forms. We can't seem to import the data
from the disk into OmniForm. We had the same
problem with our W-2's and Jordan fixed it. He
even made directions for us. But alas, we cannot
get past step 2.

It needs some sort of a text driver set up.

My computer # is 20091326[Edit Inv].

Thanks,
Kristi
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Jackie Digmann Apr 01, 2011 04:07 PM 
I am emailing her a request for more information.
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Jackie Digmann Apr 01, 2011 04:07 PM 
**This is an email***
Hello,

We are having a problem reading our 1042S
information from OmniForm. Could someone please
come over? Our international students are needing
this information for tax reasons and taxes are due
April 15th.

Jordan Colton helped us with this before.

Thanks!
Kristi
Admin 306
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