Service Request Ticket - # 42165

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2011 07:53 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091341[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 5361KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5361KM1 Location pdr tech pile

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074819,

Wired NIC B8:AC:6F:83:F6:3B

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Apr 04, 2011 04:34 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Apr 04, 2011 04:34 PM 
delivered and setup
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Todor Todorov Apr 04, 2011 02:29 PM 
Task reassigned to Todor Todorov.
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Nathan Higginbotham Apr 04, 2011 12:56 PM 
I updated the programs it is ready to be delivered.
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Robert Balsley Apr 04, 2011 10:55 AM 
Task reassigned to UCS Tech.
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Robert Balsley Apr 04, 2011 10:55 AM 
Work Performed
-	Analyzed Scott¿s machine and verified that there
was a virus.
-	Took Scott¿s machine to the UCS lab for remediation.
-	Scanned the computer for viruses and malware.
-	Found some viruses on the system and attempted
to clean them.
-	System is still unstable.
-	Virus scanning is continuing.

Current Status:
-	The computer is continuing to be scanned for
viruses.

Next Steps:
Continue remediating the system issues.
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Robert Balsley Apr 04, 2011 08:20 AM 
Task reassigned to Robert Balsley.
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Teresa Hutchinson Apr 04, 2011 07:55 AM 
Scott called and said that he has a big problem 
with is machine.  He said that we visited a 
website called thinkprocess and after that he had 
all sorts of problems.  He thinks his hard drive 
is gone.  He only has a few files available now, 
recycle box, etc.  He will be available today 
from now until 9:00 and then again from 9:30 to 
10:00 and then again from 11:00 to 2:00.  he 
would like help ASAP.  I told him I would put the 
ticket at the highest priority that we have.
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