Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Apr 04, 2011 08:45 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091304 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53JZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:29

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 04, 2011 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 04, 2011 10:17 AM	ip conflict, refreshed and it works	Add Attachment
Brian Berkley	Apr 04, 2011 09:50 AM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Apr 04, 2011 09:50 AM	2 AD accounts for this WOU #	Add Attachment
Brian Berkley	Apr 04, 2011 09:36 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Apr 04, 2011 08:57 AM	They said this computer was delivered this morning.	Add Attachment
Joshua Johnson	Apr 04, 2011 08:45 AM	there is a computer that is on the graduate office that will not let people log in. There is a ethernet cable getting a network connection. the computer is selected to mash and she is still not able to log into the computer. she would like to have someone come and take a look at the computer. 88492 deetsa@wou.edu	Add Attachment