Service Request Ticket - # 42173

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2011 10:50 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090288[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 538h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DC:93


Wireless NIC 00:24:2C:5B:55:84


Bluetooth NIC 00:25:56:D3:87:53

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Apr 11, 2011 12:12 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Apr 11, 2011 12:12 PM 
returned
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Nicole Crane Apr 04, 2011 12:39 PM 
Task reassigned to Lance Jewett.
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Nicole Crane Apr 04, 2011 10:50 AM 
In the library: They have a netbook that keeps 
coming back to a windows screen, it won't allow 
them to get to a log in screen. Saying that 
windows cannot start because a file is missing or 
corrupted. They have re-started it and it 
continues going back to that screen. 
It just started doing this today.
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