Service Request Ticket

Service Request Information

CONTACT	Name	Toray, Tamina	Date	Apr 04, 2011 11:03 AM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080490 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E9:E8

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Tricia Flaherty	Apr 04, 2011 04:38 PM	I have an ergonomic keyboard to go to Tamina Toray	Add Attachment
Todor Todorov	Apr 04, 2011 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 04, 2011 02:57 PM	I gave her a working keyboard	Add Attachment
Todor Todorov	Apr 04, 2011 02:28 PM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	Apr 04, 2011 02:27 PM	She called back and determined it is the keyboard. She would like a replacement - ergonomic one. She is going to have the department put in a purchase request so she can get on right away.	Add Attachment
Brian Berkley	Apr 04, 2011 01:14 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Nicole Crane	Apr 04, 2011 11:03 AM	She will leave her door open for somebody to come in and work with it.	Add Attachment
Nicole Crane	Apr 04, 2011 11:03 AM	She started up her computer it's not recognizing her keyboard. She unpluged it and pluged back in, turned off the computer and back on. The computer is functioning normally but acting as if their is no key board connected.	Add Attachment