Service Request Ticket - # 42191

Service Request Information

CONTACT Name Mafit, Cindi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2011 04:55 PM
Department The Research Institute Phone 88792
Location Email mafitc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091636[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. CL87KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro v9 WIN from P0076844, CorelDRAW Graphics Suite X6 Education Edition from VISA2012003055

Wired NIC B8:AC:6F:83:63:A2

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact huberm@wou.edu 88033

Tracking

Entered by Date Memo
Mike Huber
Email

Public
Entered by Date Memo
Mike Huber Apr 25, 2011 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Mike Huber Apr 25, 2011 12:07 PM 
sync'd the password in gzrssou with the one in 
dba_users and ask Cindi to try again.  She 
emailed back that it works now.
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Teresa Hutchinson Apr 21, 2011 10:38 AM 
****This is an email****

Nope ¿ doesn¿t work.  Each time I click on the 
Banner icon, it asks me to change my password, 
which I already did.  And it still says the same 
thing even after I change my password.
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Teresa Hutchinson Apr 21, 2011 10:32 AM 
****This is an email****

Hi Cindi,

Hope your doing well over there!

I was just checking in with you regarding a 
service request that we have for you (#42191) 
relating to Banner single-sign on an error 
message.  We were just checking in with you to 
see if this was resolved for you?  If not, just 
let us know and we'll keep looking in to it.

Have a good day!
Teresa
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Michael Ellis Apr 06, 2011 04:40 PM 
Task reassigned to Mike Huber.
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Samantha Brubaker Apr 05, 2011 11:41 AM 
Task reassigned to Michael Ellis.
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Samantha Brubaker Apr 05, 2011 11:41 AM 
I've talked to Ellis and there's a problem w/
portal here
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Karisa Mueller Apr 04, 2011 04:59 PM 
Task reassigned to Richard Kavanagh.
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Karisa Mueller Apr 04, 2011 04:55 PM 
****This is an email****

I am not able to sign into Banner through the WOU
Portal (single sign-in).

I can sign on to Banner from my desktop icon, but
if I try to sign on thru the WOU Portal icon, it
tells me I need to reset my password.  All of my
passwords are the same and I use the same one for
the Portal and Banner.  Banner is the only one in
the WOU Portal that gives me this error.

 

My computer # is 20091636[Edit Inv].

 

When Richard came over last week to help me
migrate to Google, he said a few other folks on
campus were having this same problem (ex: Darin
Silbernagel).
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