Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Winnie	Date	Apr 05, 2011 12:45 PM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091330 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53LZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:D3

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 05, 2011 03:52 PM	Task reassigned to Self Resolved.	Add Attachment
Brian Berkley	Apr 05, 2011 03:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Apr 05, 2011 01:14 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Katie Halvorson	Apr 05, 2011 01:13 PM	She was able to go in and clear the history and few other things and it was self-resolved.	Add Attachment
Teresa Hutchinson	Apr 05, 2011 12:46 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Apr 05, 2011 12:46 PM	Everytime she goes into her WOU portal it pops up saying that she hasn't activated her SMS account. It gives her the option to stop seeing this but when she does it then asks for her personal information, DOB, etc. She would like someone to help her get rid of this.	Add Attachment
Teresa Hutchinson	Apr 05, 2011 12:45 PM	It tells her SMS account hasn't been activated when using the WOU Portal.	Add Attachment