Service Request Ticket - # 42233

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2011 01:56 PM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031178[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224MVNV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software Apple iLife '06 from P00607704, upgrade to OS 10.5 from P0064821 3-2008

Wired NIC 00:0A:95:D1:A4:5A

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 06, 2011 02:11 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 06, 2011 02:11 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 06, 2011 02:11 PM 
connecting to smb://homet/mydocuments instead of
username/username
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Jackie Digmann Apr 06, 2011 01:58 PM 
Contact: 88375 anytime, leave a message if there
is no answer.
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Jackie Digmann Apr 06, 2011 01:56 PM 
error message: "volume failed to mount-
MyDocuments could not be mounted" when he tries to
connect.
This has happened to him before,and a tech fixed
it for him, but it is now happening again.
20031178[Edit Inv]
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