Service Request Ticket - # 42234

Service Request Ticket - # 42234

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Service Request Information

CONTACT	Name	Strapp-Johnson, Chehalis	Date	Apr 06, 2011 02:18 PM
	Department	Behavioral Sciences Division	Phone	88316
	Location		Email	strappc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091198 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860/DN Color Laser Printer
	Serial No.	HAV134059E	Location	PDR
	Model	P8860/DN	Hostname	psycolor.wou.edu
	Notes	NOT A STUDENT TECH PRINTER IP:140.211.116.15	Ink/Toner Refill
	Wired NIC	00:00:AA:D2:AC:B9

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 18, 2011 08:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 18, 2011 08:21 AM	**This is an email** Hi Brian, Sorry for the delay in responding. The printer in question was received for the psychology division through AIC funding to support student work, so we assumed that it was networked for student use. Unfortunately, our computer lab is currently under construction, so that printer is not available to anyone for the next week or t wo. I will be checking with other members of the psychology division and the AIC to determine fi we should have it networked for student use. So for now, let's close this request. I'll get back to you if we need it to be networked. Thanks so much. Chehalis Strapp	Add Attachment
Brian Berkley	Apr 15, 2011 09:36 AM	**This is an email** Chehalis, I sent you an email on the 6th regarding printing to PY-PsycColor and have not heard back from you. Could you let me know if you still want to keep this case open, or need further assistance? Thank you,	Add Attachment
Brian Berkley	Apr 06, 2011 02:42 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 06, 2011 02:38 PM	**This is an email** Chehalis, The printer shows up as a faculty/staff printer. The students will not automatically get that printer mapped for them because it is not a student tech fee funded printer. It is only deployed to Psychology Department Faculty and Staff. There are no security restrictions on the printer, so literally anyone can connect to it and print if they go to Start, Run and type: \\bart.wou.edu\PY-PsyColor and hit enter.	Add Attachment
Jackie Digmann	Apr 06, 2011 02:19 PM	She is able to print to that printer from her office at TODD309, using the STSS software, but none of the students can access and use the printer from the actual computer lab. You can call her, but are welcome to come to the computer lab yourself and fix the issue.	Add Attachment
Jackie Digmann	Apr 06, 2011 02:18 PM	She says she and students are unable to print to their printer while using the STSS software from the computer stations downstairs where the computer is TODD316. it is only the color printer that is having problems. TODD316 is where the printer is located, 20091198.	Add Attachment