Service Request Ticket

Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Apr 07, 2011 08:20 AM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090720 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 17-inch, aluminum #Z0GW
	Serial No.	SW89461QT8YB	Location	PDR
	CPU	Intel Core 2 Duo 2.8GHz(6MB L2, 1066FSB)
	OS	Unknown	Software	includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0073053
	Wired NIC	D4:9A:20:00:4C:3C
	Wireless NIC	F8:1E:DF:D5:B7:44
	Bluetooth NIC	60:FB:42:7C:A7:46

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 18, 2011 12:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 18, 2011 12:54 PM	Kevin picked up his ac adapter.	Add Attachment
Brian Berkley	Apr 15, 2011 02:36 PM	**This is an email** Kevin, I will have your replacement AC adapter here on Monday. Thanks,	Add Attachment
Brian Berkley	Apr 14, 2011 12:17 PM	Mac store says they have a replacement for me to pick up.	Add Attachment
Brian Berkley	Apr 14, 2011 09:18 AM	dropped off at mac store yesterday	Add Attachment
Brian Berkley	Apr 07, 2011 02:04 PM	Need to take a/c adapter to Mac store	Add Attachment
Brian Berkley	Apr 07, 2011 02:03 PM	214108899	Add Attachment
Brian Berkley	Apr 07, 2011 01:52 PM	ac adapter bad	Add Attachment
Brian Berkley	Apr 07, 2011 09:50 AM	Task reassigned to Brian Berkley.	Add Attachment
Nicole Crane	Apr 07, 2011 08:20 AM	**This is an email** Hi, My MacBook Pro gives me a "NOT CHARGING" indicator when the power adaptor is plugged into the mac. Also, the power adaptor's light, which indicates that the laptop is charging or is charged, does not light up at all. I have already reset the system management controller but to no avail. It would seem that this unit requires a new battery. I use this laptop on a daily basis and consider its availability crucial. What kind of time-line am I looking at to get this remedied? Thank you for your help! -KW	Add Attachment