Service Request Ticket - # 42242

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2011 09:35 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091300[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53NYJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:FB:F1

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 07, 2011 11:05 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 07, 2011 09:50 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 07, 2011 09:50 AM 
****This is an email****
Konnie,

That wou number is for a monitor.  Can you send me
the wou number for the computer itself?

Thanks,
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Nicole Crane Apr 07, 2011 09:35 AM 
****This is an email****
Hi Help Desk Representative,
We are requesting ASTRA access on Computer 
20091373[Edit Inv] for Jami Strinz.  This computer is in 
NPE115 and she needs access while she is doing 
game management in this area.
Thank you, Konnie
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