Service Request Ticket - # 42250

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2011 12:37 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091446[Edit Inv] (opens in a new window) Bldg/Room APSC APSC 201
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. DownCK2G0M1 Location SEP

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:26:B9:D7:F1:EE


Wireless NIC 00:23:14:8E:8F:E0


Bluetooth NIC F0:7B:CB:A8:2F:B2

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Apr 11, 2011 04:16 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Apr 11, 2011 04:16 PM 
I had to recreate the default profile to include
the license key.
I deleted all the profiles so that they can be
recreated. I backed them up under the UCSAdmin
profile in case someone had saved crucial data.
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Teresa Hutchinson Apr 11, 2011 12:22 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Apr 11, 2011 12:22 PM 
Lenore called to say that it was loaded but it's 
not working or functional.  Would like someone to 
come back and help with it.
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Todor Todorov Apr 07, 2011 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Apr 07, 2011 02:49 PM 
Vectorworks is installed now
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Todor Todorov Apr 07, 2011 02:19 PM 
Task reassigned to Todor Todorov.
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Karisa Mueller Apr 07, 2011 12:37 PM 
One computer in the RA109 Student Lounge still
doesn't have the VectorWorks program on it.  Many
students have a project that requires this program
and the other 2 computers with the program is not
enough.  The computer that doesn't have
VectorWorks is W#20091446[Edit Inv].  She would like this
loaded on as soon as possible.  A helpful tip:
Richard Kavanagh is familiar with the setup and
function of this program.
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