Service Request Ticket - # 42270

Service Request Information

CONTACT Name Tracy, Ramsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2011 01:22 PM
Department Humanities Division Phone 88487
Location Email tracyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081043[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag B7XCQJ1 Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. B7XCQJ1 Location was Ramsey Tracy- STOLEN in MEXICO

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070415, Nero 9 Mini box from P0070415, Adboe Master Col. CS4 WIN from P0070415, Sony Sound Forge v9 from P0070410

Wired NIC 00:24:E8:9E:4B:1B


Wireless NIC 00:22:FB:1C:C6:40

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 20, 2011 11:10 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 20, 2011 11:10 AM 
I just put the new screen in and she is coming to
pick it up.
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Gabriel Thrash Apr 08, 2011 03:41 PM 
gave her the loaner computer (20080713), and we
have hers in the tech area (20081043)
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Brian Berkley Apr 08, 2011 01:25 PM 
Task reassigned to Adam Wehner.
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Jackie Digmann Apr 08, 2011 01:22 PM 
Computer number is 20081043[Edit Inv].

The screen has broken on this laptop and she needs
to talk to someone urgently about what to expect
for getting it fixed.

Contact at 504-235-1721, leave a message if there
is no answer.
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