Service Request Ticket - # 42272

Service Request Ticket - # 42272

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Service Request Information

CONTACT	Name	Udell, Tom	Date	Apr 08, 2011 01:33 PM
	Department	The Research Institute	Phone	88785
	Location		Email	udellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100804 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	J0DZDP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273
	Wired NIC	BC:30:5B:D8:4E:9A

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 03, 2011 12:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 03, 2011 12:02 PM	upgraded Firefox, flash players and java from .18 to .25	Add Attachment
Brian Berkley	May 03, 2011 11:36 AM	removed Office 2010 rebooted and installed Office 2007, rebooted, patched Office 2007, rebooted and installed/configured Java connector etc.	Add Attachment
Brian Berkley	May 03, 2011 11:25 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 03, 2011 11:25 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	May 03, 2011 11:25 AM	I am handling it.	Add Attachment
Todor Todorov	May 03, 2011 11:22 AM	2 pm today	Add Attachment
Todor Todorov	May 03, 2011 11:22 AM	Task reassigned to Todor Todorov.	Add Attachment
Tricia Flaherty	May 03, 2011 11:16 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 03, 2011 11:16 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Tricia Flaherty	May 03, 2011 11:16 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	May 03, 2011 11:16 AM	Some how during his NEW Equip setup he has gotten Office 2010 installed on his new station. It should have been Office 2007 Pro Plus. He is a heavy outlook user and really needs to be able to deal with email and calendar via Outlook. We need to get Office 2010 uninstalled and Office 2007 Pro plus installed with outlook setup for email as soon as possible.	Add Attachment
Dale Goodell	Apr 14, 2011 03:42 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Apr 14, 2011 02:17 PM	Task reassigned to Dale Goodell.	Add Attachment
Todor Todorov	Apr 12, 2011 03:55 PM	Task reassigned to New Equip. Setup.	Add Attachment
Karisa Mueller	Apr 08, 2011 01:33 PM	This setup will be setting on the floor just to the left of the paper-shredder in ITC009 with an invoice.	Add Attachment