Service Request Ticket

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Service Request Information

CONTACT	Name	Yahnke, Eric	Date	Apr 11, 2011 01:26 PM
	Department	Human Resources	Phone	88459
	Location		Email	yahnkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090536 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908
	Wired NIC	00:26:B9:73:D8:63

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 16, 2011 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 16, 2011 01:29 PM	**This is an email** Hi Brian, So far so good. No problems.	Add Attachment
Brian Berkley	Jun 16, 2011 01:27 PM	**This is an outgoing email** Hi Eric, We were just checking in with you regarding a service request that we have for you (42286) Have you had any problems with BiQuery since we swapped out your memory? Thanks, Brian Berkley	Add Attachment Public
Tricia Flaherty	Jun 01, 2011 05:14 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Jun 01, 2011 05:14 PM	gave Brian Berkley testing RAM this morning	Add Attachment
Tricia Flaherty	May 20, 2011 01:13 PM	if the RAM from Eric's computer proves to be faulty after testing we still need to do a DELL RMA	Add Attachment
Tricia Flaherty	May 20, 2011 01:12 PM	After talking with Brian further found out he did not want to take EWric's station out of "service" to test RAM so he wants spare RAM ordered for swapping out and testing RAM, It will be used as tech spare for diagnostic purposes. Spare RAM order placed 5-20 on order#5714	Add Attachment
Brian Berkley	May 13, 2011 10:43 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	May 13, 2011 10:43 AM	Can we get his memory replaced? It generates a memory cannot be read error with a patch for dual-core cpus.	Add Attachment
Brian Berkley	May 02, 2011 09:49 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Apr 29, 2011 04:39 PM	He is using an XP VM without any errors, so either he has bad memory, or we need the biquery dual-core cpu patch from OUS.	Add Attachment
Tricia Flaherty	Apr 29, 2011 04:25 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Apr 29, 2011 04:25 PM	Brian has this issue been resolved...had 4 GB already...found it in my service request queue which I try to review every Friday	Add Attachment
Teresa Hutchinson	Apr 20, 2011 07:41 AM	W#20090536	Add Attachment
Teresa Hutchinson	Apr 20, 2011 07:29 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Teresa Hutchinson	Apr 20, 2011 07:29 AM	**This is an email** Lets try more physical memory next. If I understand correctly, it is only bi-query that is disconnecting? Tricia: Please order additional memory to up Eric's memory to 4GB. Thanks, Bill	Add Attachment
Teresa Hutchinson	Apr 20, 2011 07:29 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 20, 2011 07:29 AM	**This is an email** Hi Bill, Connection errors still occur on a regular basis. In the last week I¿ve had to reconnect ~40 times. Paul has plugged the computer into a different network port and Brian has increased the page file size to no avail. Any ideas? Eric	Add Attachment
Paul Lambert	Apr 18, 2011 09:40 AM	His jack has 6 ports. A & B appear to be of the '89 variety while C - F are cat5e. I moved his computer to port D and his printer to port B. We'll see of that helps.	Add Attachment
Teresa Hutchinson	Apr 11, 2011 01:26 PM	**This is an email** Eric: We are going to look at the network wiring from the telecomm closet to your office. It may be old wire that is not rated for the current network speeds, thus causing the errors. Bill	Add Attachment
Teresa Hutchinson	Apr 11, 2011 01:26 PM	**This is an email** Bill & Brian, Since Saturday morning I¿ve had ~14 connection errors. I usually get a message to the effect ¿ connection to DBAccess has been lost. Then some cryptic follow-up message relating to the process dbaccess.exe, which I¿ve never seen in my list of processes in Task Manager. I know Michele VanDeusen has had the same issue yet Dustin in my office has not. Weird! I¿ve got a big deadline on Friday and can¿t afford to stop work to figure this out, though I will continue to monitor through the end of the week. In the meantime, don¿t hesitate call if you find any quick fixes from your end¿ Thanks, Eric	Add Attachment