Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Apr 11, 2011 03:23 PM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080384 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet P3005DN #Q7815A#ABA
	Serial No.	SCNG1N02770	Location	PDR
	Model	Q78915A	Hostname	ns104.wou.edu
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing	Ink/Toner Refill
	Wired NIC	00:1F:29:22:2C:C0

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 10, 2011 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 10, 2011 10:08 AM	This printer has been replaced with a new print so this problem does not exist anymore.	Add Attachment
Brian Berkley	Apr 15, 2011 10:39 AM	Task reassigned to Adam Wehner.	Add Attachment
Robert Balsley	Apr 15, 2011 09:30 AM	Attempted to contact the NS office twice, but no answer. Left a VM asking when they would be available or that we could attempt to make contact on Monday.	Add Attachment
Todor Todorov	Apr 14, 2011 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Apr 14, 2011 04:56 PM	I went there but there was noone there.	Add Attachment
Jackie Digmann	Apr 13, 2011 02:02 PM	She called to check on the progress of this request.	Add Attachment
Nathan Higginbotham	Apr 13, 2011 10:59 AM	Task reassigned to Todor Todorov.	Add Attachment
Karisa Mueller	Apr 11, 2011 03:23 PM	Jodi Becker, I think a student worker, called this in. She said they just changed the toner cartridge (thinking that was the problem?) but the printer is printing pages with horizontal streaks.	Add Attachment