Service Request Ticket

Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Apr 12, 2011 02:38 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53VYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FB:ED

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 13, 2011 02:21 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Apr 13, 2011 02:21 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Apr 13, 2011 02:21 PM	Doing scans for temp files that may be infected. No Sophos reports No virus found.	Add Attachment
Lance Jewett	Apr 13, 2011 10:35 AM	His office hours for today are 2-2:45. Debbie was gone for errands. Try back later	Add Attachment
Robert Balsley	Apr 13, 2011 08:57 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	Apr 13, 2011 08:57 AM	Went to Ken's office but he wasn't in. Left a VM to have Ken let UCS know when he would be available to help with his issue.	Add Attachment
Robert Balsley	Apr 13, 2011 08:36 AM	Task reassigned to Robert Balsley.	Add Attachment
Brian Berkley	Apr 12, 2011 04:31 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Apr 12, 2011 02:38 PM	ken is getting a windows has detected a virus pop up. he ran the exe file that it wanted him to. he restarted the computer and it came back to the same place. the window security part is stuck in a loop. He was looking at a picture and it started acting up. HSS 317 88298	Add Attachment