Service Request Ticket - # 42312

Service Request Information

CONTACT Name Johnson, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2011 03:06 PM
Department The Research Institute Phone 5413460573
Location Email johnsonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080204[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description iMac, 20inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP83200Y2PR Location Anna Hedrick

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office for MAC 2008 from P0067394, Adobe Captivate 5 MAC from P0078047, upgrade to MAC OS 10.6.3 on P0079810 April 2011, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:1F:F3:D1:F5:CC


Wireless NIC 00:1F:5B:D0:29:3F


Bluetooth NIC 00:1F:F3:AD:DE:7F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 20, 2011 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 20, 2011 11:44 AM 
Installed the OS upgrade for her last week when
Brian and I were down there.  She is up and
running and her touch pad is installed and working.
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Tricia Flaherty Apr 12, 2011 03:06 PM 
This is the disk and invoice copy I gave you 
earlier today for TRI-Eugene at Don Hood's request
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