Service Request Ticket - # 42319

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2011 04:09 PM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080471[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 78JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:F0:08

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 12, 2011 05:08 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 12, 2011 05:08 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 12, 2011 05:08 PM 
She was trying to install the client on TS1
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Brian Berkley Apr 12, 2011 04:44 PM 
Sent email that she could use remote desktop to
access the view client.
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Joshua Johnson Apr 12, 2011 04:09 PM 
Amanda Bales needs to have admin Rights so that
she can download the VMware for the google migration. 

88169
Business office 102
balesa@wou.edu
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