Service Request Ticket - # 42322

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2011 08:10 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090929[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag HVKTQL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvktql1 Location 008(Underneath the standup desk)

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772

Wired NIC 00:26:B9:8E:56:85

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley Apr 13, 2011 09:42 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Robert Balsley Apr 13, 2011 09:42 AM 
Went to Amber's office and she informed me that
she fixed the error. It appears that the PrintKey
application was set to "Auto save (timer)". She
disabled it and now the issue has gone away.
 Add Attachment
Robert Balsley Apr 13, 2011 09:01 AM 
Task reassigned to Robert Balsley.
 Add Attachment
Joshua Johnson Apr 13, 2011 08:10 AM 
Amber used the print screen button on her computer
and now the program is popping up on its own when
she is working. She has restarted her computer and
it is still happening to her. 

88492
deetsa@wou.edu
AD 107
 Add Attachment