Service Request Ticket

Service Request Information

CONTACT	Name	Laux, Tami	Date	Apr 13, 2011 03:07 PM
	Department	Student Health & Counseling Center	Phone	88850
	Location		Email	lauxt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100416 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GNQPNN1	Location	PDR
	CPU	Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077859 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:93:99:BE

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Apr 14, 2011 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Apr 14, 2011 11:44 AM	installed and running	Add Attachment
Samantha Brubaker	Apr 14, 2011 11:10 AM	done re-installing drivers and removing malware. taking it down now.	Add Attachment
Brian Witt	Apr 14, 2011 09:27 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Jackie Digmann	Apr 13, 2011 03:51 PM	cannot see any of her networks either.	Add Attachment
Teresa Hutchinson	Apr 13, 2011 03:33 PM	Luis called and sai no one has came by or helped and that they can't do anything without this problem being fixed.	Add Attachment
Jackie Digmann	Apr 13, 2011 03:08 PM	She needs this fixed ASAP because she is supposed to do some scheduling for the fitness center and now she is not able to.	Add Attachment
Jackie Digmann	Apr 13, 2011 03:07 PM	contact Tami at X88313 WOU# 20100416 this just started happening today when she was trying to uninstall some things from her internet browser. She tried FF and IE.	Add Attachment