Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 13, 2011 03:14 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100803 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	7XNMDP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0079520 installed as Office Pro Plus 2007,
	Wired NIC	78:2B:CB:88:16:DE

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	May 18, 2011 01:05 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	May 18, 2011 01:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	May 18, 2011 01:05 PM	Tricia said this system has already been finished and given to Nathan Sauer.	Add Attachment
Brian Berkley	May 18, 2011 08:17 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	May 18, 2011 08:17 AM	Why is this not done?	Add Attachment
Lance Jewett	Apr 15, 2011 02:53 PM	The image is just fine. With new machines you need to go into the BIOs and change the drive from RAID to ATA	Add Attachment
Tyler Bell	Apr 15, 2011 01:50 PM	Bootlooping on the 780 image for some reason. Needs to be ghosted again.	Add Attachment
Karisa Mueller	Apr 13, 2011 03:17 PM	This is located on the counter by Tricia's desk, across from the microwave with a setup form.	Add Attachment
Karisa Mueller	Apr 13, 2011 03:14 PM	Please put this on the Ackerman Hall (140) stack of equipment in the hallway once it is imaged. Also, let Nathan know when it is done. It needs the Ultra SFF smart classroom image.	Add Attachment