Service Request Ticket

Service Request Information

CONTACT	Name	Tarter, Diane	Date	Apr 13, 2011 03:16 PM
	Department	Creative Arts/Art	Phone	88387
	Location		Email	tarterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040970 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260YTSDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370, Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0D:93:66:1D:BA

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 15, 2011 11:55 AM	Cathy also said that Paula could bring over the laptop if that helped.	Add Attachment
Teresa Hutchinson	Apr 15, 2011 11:53 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Apr 15, 2011 11:53 AM	Cathy McLean called and said that they forgot to have the Acrobat professional removed from the 20040970 and reloaded on the laptop that Paula Booth is using.	Add Attachment
Tyler Bell	Apr 15, 2011 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Apr 15, 2011 10:41 AM	Task reassigned to Tyler Bell.	Add Attachment
Teresa Hutchinson	Apr 13, 2011 03:16 PM	20040970 is an older computer in Campbell Hall Rm 103 and just needs to be picked up and surplused.	Add Attachment