Service Request Ticket - # 42335

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2011 03:55 PM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090936[Edit Inv] (opens in a new window) Bldg/Room MA 230
Service Tag HVJTQL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvjtql1 Location Going to PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772

Wired NIC 00:26:B9:8E:57:C3

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 14, 2011 11:22 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 14, 2011 11:22 AM 
Scott emailed that he would delete the students
profile.
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Brian Berkley Apr 13, 2011 04:28 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 13, 2011 04:28 PM 
Sent email to delete their profile.
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Jackie Digmann Apr 13, 2011 04:10 PM 
Contact changed from Mike Huber to Scott Killip.
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Jackie Digmann Apr 13, 2011 04:10 PM 
***This is an email***
Helpdesk ---

Last night at calling session, one pc began
scrolling suspicious scans and really looking bad.

I had the student log-off.  I logged in and it
appeared stable.
I logged-off; they logged-in and immediately the
malware took control.

They logged-out; and we logged them in on generic
student account, and appears to have been ok.
I need experienced help running tests to isolate
problem software and stabilize this pc.

Unfortunately this machine is different from the
rest in that room, because it has additional tools
like PL/Developer.

WOU# is 20090936[Edit Inv]
Student login with issues was smcintyre07

Thank you,
Scott
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Jackie Digmann Apr 13, 2011 03:55 PM 
computer at the cottage is having problems with a
virus under the student account smcintyre07. The
student accidentally clicked on a window telling
him that his computer was at risk.

infected student account is smcintyre07.
Computer WOU# is 20090936[Edit Inv]
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